One Call Alert is a medical alert system that provides GPS-enabled monitoring for seniors, individuals with disabilities, and others living alone and requiring additional assistance.
Waterproof devices and additional pendants are welcome features, as well as speedy customer support. One Call Alert’s systems also come with a 30-day trial.
One Call Alert offers continuous monitoring, 24 hours a day, 365 days a year. Pressing the help button on your device will connect you to a trained One Call Alert responder within 30 seconds. They'll deal with your emergency, contacting family, friends, or emergency services, as appropriate.
Thanks to the built-in GPS feature, your location will be instantly visible to the responder. In addition, fall detection pendants can monitor for falls and automatically notify emergency services if it detects that you have fallen or are non-responsive.
One Call Alert's product line comprises six medical alert systems, each offering a range of features to meet at-home or on-the-go needs. Most include the following:
It’s worth checking each system individually before purchasing, as features do vary between devices.
The In-Home systems are designed for you to use in and around your home, and vary only in their connectivity method, allowing you to choose the option that best suits your home.
In-Home devices come with a range of 1400ft, which means you can feel safe even when going out to check the mailbox, do some gardening, or sit outside in your yard. Note, however, that the In-Home Landline system does not include automatic fall detection or medication reminders.
The On-the-Go system offers GPS tracking and cellular technology for when you’re away from your house, while the Mobile Double device offers 2 wearable devices for almost the same price as a single unit. Both include a fall button option but do not have medication reminders.
The All-in-One device is the smallest and lightest in the range. You can use it anywhere, even—thanks to its waterproof casing—in the shower. Similarly, the Complete Protection system combines both home and on-the-go protection.
The One Call Alert systems are very easy to install and operate—devices come with plug-and-play simplicity straight out of the box.
All you need to do is plug the base station cord into a power outlet in a central location within your home. It’s a good idea to keep the base station on a flat surface that is clean and away from water. With an In-Home Landline system, you’ll just need to plug it into a standard phone line connection for it to operate.
|
|
All-in-One |
In-home Landline |
Mobile On-the-Go |
|
Approx. price per month (with an annual subscription) |
$31.95 |
$22.95 |
$32.95 |
|
Cellular base station |
No |
No |
No |
|
Cellular technology |
Yes |
No |
Yes |
|
Medication reminders |
No |
No |
No |
|
Two-way voice |
Yes |
Yes |
Yes |
|
Range |
Mobile unit |
1400ft |
Mobile unit |
|
Fall detection |
Optional |
No |
Optional |
|
GPS tracking |
Yes |
No |
Yes |
|
|
Complete Protection |
In-home Wireless |
Mobile Double |
|
Approx. price per month (with an annual subscription) |
$36.95 |
$29.95 |
$39.95 |
|
Cellular base station |
Yes |
Yes |
No |
|
Cellular technology |
Yes |
Yes |
Yes |
|
Medication reminders |
Yes |
Yes |
No |
|
Two-way voice |
Yes |
Yes |
Yes |
|
Range |
Mobile unit |
1400ft |
Mobile unit |
|
Fall detection |
Optional |
Optional |
Optional |
|
GPS tracking |
Yes |
No |
Yes |
One Call Alert is not the cheapest brand on the market. If budget is your sole concern, you may wish to shop around for a better deal.
However, One Call Alert does offer good value for money, not least because it provides all of its equipment free of charge—provided you sign up for a monitoring plan. Note, however, that you’ll need to return your devices if you ever stop your monitoring plan.
The company also offers a risk-free 30-day trial period, allowing you to claim a no-questions-asked full refund if you’re not fully satisfied with the product.
The additional wearable device is also a welcome cost-friendly feature, allowing both members of a couple to be covered on a single monitoring plan. However, fall detection isn’t included in the price. This is an optional add-on that will cost a few dollars extra per month.
For around an additional $6 per month, One Call Alert’s Connect Premium service provides additional benefits, including cover for lost or damaged equipment and a discount on the fall button option. Connect Premium also gives you a 2-year price guarantee that protects you from any rises in subscription costs during that time.
The One Call Alert customer support team has dedicated phone lines for technical support, billing, and general customer support. Representatives are available 8am-8pm (ET), Monday-Friday, and 9am-6pm (ET) on Saturdays.
A live chat service is also available during these times. It’s manned by a human responder rather than a bot, and queries are answered speedily, often in seconds.
In addition, an email address is listed on the website for all general inquiries, and the site includes an FAQs page listing the most common questions the company receives from prospective customers. However, this could be a little easier to find, as the page isn’t listed in the main navigation menu.
“One Call Alert is the BEST thing we have done to enhance my father’s safety and security! The response is amazing and the dispatchers understand their roles very well. They are professional and kind. I have referred others to One Call Alert and am so glad I did! Thank you One Call Alert!”
- Will, Lockhart, TX
“My 94-year-old Dad recently became a widower. He has chosen to continue to live in his home but of course is now living alone with only the sweet cat. One Alert has given some peace of mind to him and to our family in the event of a fall or other emergency. We are able to feel more comfortable about him being safe. Thankfully the alert has not gone off to date to warn us of a problem. Hopefully it never will!”
- Lynda, Plano, TX
Phone: 800-913-9098
Email: cs@onecallalert.com
While there are cheaper medical alert systems on the market, if you’re looking for a reliable option with flexible subscription options, no hidden charges, and quality devices, One Call Alert is a good contender.
Neat touches include the additional pendant and the waterproof devices. What’s more, customer reviews suggest that One Call Alert is a popular and trusted brand that offers the reassurance its customers seek.
One Call Alert’s customer support appears to offer a warm and swift service, while its risk-free trial period allows you to cancel within 30 days for a full refund, provided all equipment is safely returned.