MobileHelp offers a reliable range of medical alert systems with flexible options for home and mobile use, now backed by Affiliated Monitoring for high-quality, responsive assistance. With competitive pricing starting at $24.95/month, MobileHelp’s products serve those needing dependable emergency support wherever they are. The brand’s affordable annual plan provides an added incentive with a free 12th month, lockbox, and free shipping.
MobileHelp utilizes Affiliated Monitoring, a trusted name in medical alert services, offering 24/7 emergency assistance for its customers. Users benefit from this seamless service whether they’re at home or on the move, providing them with peace of mind that help is always accessible.
MobileHelp is a recognized provider in the medical alert industry, offering a variety of features to support users in maintaining safety and independence. Here are some of its notable features:
MobileHelp operates on the AT&T cellular network, ensuring broad coverage across most areas of the United States. Its robust infrastructure prioritizes reliability and performance, with service assurance measurements conducted frequently to maintain high-quality service.
MobileHelp’s monitoring services are now provided by Affiliated Monitoring, a trusted name in the industry, offering continuous 24/7 emergency response for users, whether they’re at home or on the move.
The MobileHelp Connect online portal enables family members and user-authorized individuals to participate in the user's health journey. This portal includes tools such as a GPS locator to pinpoint the user’s location on a map in case of emergency and automatic notifications of any health incidents.
Many of MobileHelp's devices, such as the neck pendant and wrist button, are waterproof, allowing them to be worn in the shower for added safety. Additionally, users can opt for a waterproof wall button for extra security in their bathroom.
For an additional monthly fee MobileHelp offers a fall detection feature. This feature automatically alerts emergency services if it detects a fall, even if the user is unable to press the help button. While fall detection offers an extra layer of security, it is important to note that it doesn’t detect 100% of falls and should not replace a caregiver.
MobileHelp’s GPS tracking uses both cellular and satellite data to provide accurate location information, allowing emergency responders to reach users as quickly as possible. This feature is especially valuable for users who may face challenges relaying their exact location during an emergency.
MobileHelp’s devices are designed for easy self-installation, with no wiring or complex connections required. Here’s a step-by-step guide to setting up your MobileHelp device:
Carefully unbox your MobileHelp equipment, making sure all components are accounted for.
Place the base station on a clean, flat surface in a central location, such as a bedside table or kitchen counter. Ensure the location is accessible and clear of any potential tripping hazards.
Plug the device into an electrical outlet. Avoid plugging it into an outlet controlled by a light switch, as this may inadvertently power off the system.
Turn on your MobileHelp system, and it’s ready to use. For mobile devices, be sure to charge them nightly, as they typically have a battery life of over 24 hours. The neck and wrist wearable devices offer extended battery life, lasting over five years without needing frequent recharging.
For those with wearable devices, it’s recommended to put on the device immediately after setup. MobileHelp’s simple, no-fuss installation allows users to activate their device without the need for technical expertise.
MobileHelp provides several flexible payment options, including monthly, quarterly, and annual plans. These plans encompass the cost of the equipment, so there are no additional upfront equipment fees or hidden shipping costs.
No Long-Term Contract Requirement: MobileHelp does not require long-term contracts or cellular commitments, giving users the flexibility to cancel anytime.
Free Lockbox: With an annual plan, users also receive a free lockbox for secure access during emergencies.
Equipment Protection: Users can opt for the MobileHelp Connect Premium service to cover potential equipment repairs, helping users avoid unexpected expenses that could otherwise cost up to $300.
Annual Plan – Pricing above includes free 12th month, free lockbox and free shipping
This streamlined approach to contracts and fees offers users a straightforward, commitment-free experience with minimal risk.
Here’s a breakdown of the pricing:
|
|
Classic Landline |
Classic Cellular |
Solo |
|
Approximate monthly cost |
$24.95 |
$24.95 |
$34.95 |
|
Approximate annual cost |
$274.45 |
$275.45 |
$384.45 |
|
In-home |
Yes |
Yes |
Yes |
|
On-the-go |
No |
No |
Yes |
|
Fall button |
Optional |
No |
Optional |
|
24/7 monitoring |
Yes |
Yes |
Yes |
|
GPS tracking |
No |
No |
Yes |
|
MobileHelp Connect access |
Yes |
Yes |
Yes |
|
|
Micro |
Home Duo Bundle |
Mobile Duo Bundle |
|
Approximate monthly cost |
$34.95 |
$44.95 |
$49.95 |
|
Approximate annual cost |
$384.45 |
$494.45 |
$549.45 |
|
In-home |
Yes |
Yes |
Yes |
|
On-the-go |
Yes |
Yes |
Yes |
|
Fall button |
Optional |
Optional |
Optional |
|
24/7 monitoring |
Yes |
Yes |
Yes |
|
GPS tracking |
Yes |
Yes |
Yes |
|
MobileHelp Connect access |
Yes |
Yes |
Yes |
|
|
Monthly |
|
Fall Detection |
$11 (on promo for ½ off - $5.50) |
|
Protection Plan |
$6.99 |
MobileHelp provides several ways to connect with support, including live chat and telephone assistance. Customer service hours and additional support details are accessible on the MobileHelp website, offering flexibility for users who may need assistance outside standard hours.
MobileHelp also has a useful FAQs section on the website, including advice on how to choose the right system, troubleshooting for technical issues, and details about the devices and how they work. You can also download user guides and forms from the MobileHelp website.
2 reviews from the Better Business Bureau (BBB):
“I have just purchased the system and should be receiving it within two days. I worked with the representative. Matthew was very informative and very nice, very professional and clarified any questions that I needed clarified. So this review is just on the customer service that I received from Matthew.” - Pauline G
“Arrival of the emergency device was prompt. Personnel are very patient with questions and very good with explanations. Good value for $$. The website could be a bit more clear and easy to use. Good with communication. Like the 'wellness check' feature. They also helped me get the right device for my situation….” - Melissa M
Phone (Call toll-free): 800-916-3065
Email:
MobileHelp delivers reliable, user-friendly medical alert systems at affordable prices. With trusted monitoring services, a range of device options, and added value for annual subscribers, it’s an ideal choice for users looking for dependable emergency response solutions.
Furthermore, some of the MobileHelp devices are waterproof—bear in mind that many slips and falls happen in the bathroom.
The flexible pricing structure, coupled with essential features, makes MobileHelp a standout in the medical alert industry.