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LifeFone Review | Trusted Advanced Medical Alert System
LifeFone Review | Trusted Advanced Medical Alert System
November 02, 2020 / Sarah Pritzker
LifeFone Review | Trusted Advanced Medical Alert System
November 02, 2020 / Sarah Pritzker
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In a Nutshell

LifeFone is one of the most highly regarded medical alert systems out there, and for good reason. Here since 1976, the company has stood the test of time, and the terms and policies are all transparent and customer-centric. In-home and on-the-go plans are affordable, come with a lifetime warranty on all devices, and you can get a partner plan for free. LifeFone also has optional fall detection and provides a wellspring of useful information free.

Pros:

  • Fair, customer-friendly policies & caregiver tools
  • Attractive wristwatch buttons
  • Free spouse protection plan
  • Lifetime subscriber price and equipment guarantee

Cons

  • No live chat customer support
  • Fall detection for an added cost
  • Choices might be overwhelming at first

Best For:

  • Active seniors
  • People living alone
  • Anyone who needs assistance

Monitoring Services

As with most medical alert systems, LifeFone provides professional monitoring services that are on call 24 hours a day, 365 days a year. The early intervention staff is available at a moment’s notice. There are three ways to get in touch with someone if you need help.

  1. Press the help button on your wristwatch
  2. Press the help button on your necklace pendant
  3. Press the help button on the wall-mounted base unit

Either way, the signal will go out to the base unit and the LifeFone monitoring station. If you are using an on-the-go system, LifeFone will also receive your exact location using the GPS built-in technology. If you are at home, LifeFone will know this too.

From there, you can speak directly to a monitoring emergency responder to decide the best course of action to take. You can choose the order of preference of who you want to be contacted in case of an emergency. So, for example, if you have a helpful neighbor who can get to you faster than your child, you may opt to have them contacted first. You can select friends, neighbors, family members, local care physicians, emergency services, or anyone else to be your first responder. Regardless of whom you choose, LifeFone will get in touch with them and have help sent out right away. The emergency care agent will stay on the line with you until help has arrived.

Alternatively, if you have the fall detection plan, LifeFone will receive the signal even if you haven’t pressed the help button (obviously only if you fall, other emergencies will require you to push the button).

Product Features

Despite the clever name tag, LifeFone is one of the most professional medical alert systems around today. For one thing, the company has been around for close to fifty years and has a rock-solid reputation for quality, value, and fairness. LifeFone is recommended by leading publications and medical professionals. So you just get a better feel working with this brand over their competitors.

LifeFone’s most recent addition to their line of products is the VIPx, one of the smallest, most lightweight medical alert devices available. This water-resistant device fits in the palm of your hand, sports a battery life of up to 16 days on a full charge, and works nationwide using Lifefone’s AT&T or Verizon service. Using this unique medical alert device, loved ones can pinpoint the wearer's whereabouts, receive notifications directly to their mobile device, and find the VIPx unit should it ever get lost.

Other unique LifeFone features include:

  • Price lock guarantee
  • 4G LTE cellular coverage
  • Move plan from one home to another
  • 100% lifetime warranty
  • Waterproof help buttons
  • Two-way voice base unit and wearable devices
  • Long-range base unit
  • Medication reminders
  • Caregiver tools
  • Activity assurance
  • Daily check-ins
  • Vibration feedback for hearing or visually-impaired users

All in all, LifeFone really puts a lot of thought and research into its products. That’s probably how it became an industry leader for so many years.

Installation Process

LifeFone made it pretty simple to set up these systems on your own, although you can reach out to customer support if you need any help. There is also a picture-based instruction guide that comes with the system.

  • Plug in the base unit to a power source
  • If using the landline system, plug the base unit into your existing phone line
  • Everything is pre-programmed, so there’s nothing else to do but activate the system

Once you’ve plugged in your unit, you’ll need to press the emergency button to activate the system. LifeFone requires you to test the system from each room in your house along with the outdoor area in order to ensure signal reach.

Contract & Fees

At-home Landline

At-home Cellular

On-the-go GPS

On-the-go Voice in Pendant

Price per month for annual subscription

$24.95

$30.95

$36.95

$39.95

Landline/internet required

Yes

No

No

No

Battery life

32 hours

32 hours

30 hours

30 days

Temperature sensor

Yes

Yes

Yes

Yes

Range

Up to 1300 ft

Up to 1300 ft

Mobile device: Unlimited Pendant: 600 ft from base

Unlimited

Fall detection

Optional

Optional

Optional

Optional

GPS tracking

No

No

Yes

Yes

LifeFone has a lot to offer in terms of competitive pricing. At the time of this writing, the company was offering these bonuses when you sign up for an annual or quarterly plan:

  • 1 free month of service
  • Free lockbox
  • Free shipping
  • Free activation
  • Price lock guarantee

There is a 30-day money-back guarantee, and you don’t pay for equipment with LifeFone. And the lifetime warranty is also a huge savings for customers. Most medical alert systems have a hefty fee if units are damaged or lost (or they make you pay for a protection plan). We really like that LifeFone offers 100% warranty on every device without any strings attached.

There is an additional fee for fall protection, but honestly, that’s the same with most medical alert systems. Of course, it would be nice if LifeFone offered a plan that included this service already. But at just $5 extra, it’s still a pretty good saving as far as industry standards are concerned. What’s unusual about LifeFone is that it covers your partner completely for free. This is a huge saving for anyone with a spouse or roommate.

LifeFone also has additional caregiver services. This is a big benefit, and for $6 a month, it can really provide tremendous relief. The feature includes things like daily check-ins, activity assurance, and location services.

Lastly, LifeFone’s newest device, the at-home and on-the-go VIPx, costs $41.95 per month with annual payments, $43.95 per month with quarterly payments, or $45.95 per month with monthly payments.

Customer Service

LifeFone customer support is available via phone and email. There’s no live chat, but the people we spoke to were very friendly and helpful. But what we really appreciate about LifeFone’s customer service is the amount of information it offers. They say knowledge is power. If that’s the case, LifeFone customers will pack a hefty punch with all the information packed onto the website. There are handy articles for caregivers and seniors on how to live a healthier, more balanced lifestyle. And even more importantly, LifeFone gives extremely useful safety tips for seniors living alone. There’s a well-indexed FAQ section and a mobile app for both seniors and their caregivers and family members to help keep everyone safe.

Bottom Line

LifeFone has spent half a decade building a name for itself, and the results are apparent. One of the most reputable medical alert systems in the industry, LifeFone provides quality service, durable equipment, and plenty of extras to boot. You can choose from a range of products, including attractive wristwatch devices, add additional caregiver tools to your toolbox, and get coverage both for in the house and while on-the-go.

What’s more, LifeFone has worked hard to deliver a customer-friendly medical alert system, including free cancellation, free spouse coverage, free equipment replacement, and a 30-day money-back guarantee. With everything combined, it’s no surprise that LifeFone has been and continues to be one of the most highly-recommended medical alert services by medical professionals across the country.

About LifeFone

LifeFone can frequently be found in plain view, featuring on news segments, highlighted in online review portals, and receiving accolades for its commitment to the senior community and its customer satisfaction in general. From PC Magazine to 12 News, WebMD, and more, LifeFone is no stranger to the limelight. Today, LifeFone holds an A+ rating with the Better Business Bureau, which is something other medical alert systems claim but don’t actually have. It also has an Excellent 4.5 out of 5 star rating on Trustpilot and Google+. LifeFone has even been featured in the National Stroke Association publications and earned the Certificate of Appreciation from the National Council on Aging and the National Institute of Senior Centers. All of these awards and recognitions have been given to LifeFone for the same reason: LifeFone is dedicated to improving the life and functionality of seniors and others with limited mobility through technology and other advancements.

Contact

Phone

1-800-882-2280

Email

info@lifefone.com

Get started now, visit LifeFone
By Sarah Pritzker
Sarah Pritzker is a professional writer who loves scouring the web looking for the coolest products and services at the best prices. Sarah writes for topmedalerts.com. Sarah has lived and traveled all over the world, but has finally settled down with her family in the Middle East - and yes, she misses winter!
Cappsool Technologies does not provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.
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