In a Nutshell

ADT Medical Alert gives you peace of mind with emergency devices that enable you or your loved ones to quickly call for help with 24/7 monitoring by trained supporters and an automatic fall detection option. Users can wear a pendant or wristband while moving around the home, or use the mobile On-The-Go unit to go out. Free battery replacement and shipping* make this a great-value choice for seniors living alone.

*Applies to quarterly and yearly plans

Best For:

• Seniors living alone
• Seniors who go out of the home
• People with medical issues who may need emergency help

Monitoring Services

Every ADT Medical Alert plan includes 24/7 monitoring via the company’s US-based monitoring center. If you are in difficulty, you can press the personal help button on your medical alert device. A fall detection pendant (optional upgrade not available on all plans) can also send an automatic alert if you have an accident. In either of these cases, an ADT Medical Alert representative will respond by voice through the medical alert device, and you can reply to confirm your status. Representatives are trained in senior-sensitivity, so they’ll approach you with the highest level of care.

If you don’t respond, or if you tell the representatives that you would like a loved one or caregiver to attend, ADT will reach out to them. If ADT is not able to reach the first nominated caregiver on your list, company representatives will keep trying until they reach someone. You can also call emergency services through your device. This can be much easier than trying to use a phone, and quicker in those situations where time is critical.

Product Features

ADT Medical Alert’s devices are designed to make it easy for you to get help when it’s needed. The devices differ slightly from plan to plan, but all plans come with the following:

• A base unit with an emergency help button and speaker for two-way communication
• A waterproof pendant or wristband so help can be activated even when moving around the home
• Free battery replacements for the above devices
• ADT team ready to respond 24/7 if you push the emergency help button

ADT Medical Alert’s static base devices are designed to be used in the home and can even monitor home temperature. These work in tandem with a wristband or pendant device so you can call for help if you are in a different room from your base unit. The base units have a limited range, outside of which the pendants won’t work. However, if you purchase the On-The-Go plan, you’ll also get a mobile base unit, which you can take with you if you go out. This device also includes GPS location so you can be found easily.

Several upgrades are available with some of ADT’s plans. You can upgrade pendants to fall detection, enabling these pendants to automatically detect when you’ve had an accident and send an alert without your intervention. Another option adds extra wall-mounted emergency buttons so you know exactly where to go in your home if you need quick support.

Installation Process

To install your devices, you just need to follow a few simple steps.

• Select a location for your base unit (somewhere that is easily accessible)
• Connect to the phone cord (for the Basic system)
• Plug into an electrical outlet
• Make sure the unit is switched on and the backup battery switch is also on
• Call ADT for activation

You can conduct a monthly test on your device by holding the test button on the base unit and pressing the emergency button on either the base unit or your pendant. If the test is successful, the base unit will tell you so. No emergency services or caregivers will be called during a test.

Contract & Fees

There are 3 pricing plans available from ADT Medical Alert: Basic, Medical Alert Plus, and On-The-Go. Payment is on a monthly, quarterly or annual subscription basis. Monthly prices are currently reduced, and signing up for month-to-month payments means you’ll get free shipping. And, with ADT’s ForeveRate guarantee, the price will remain the same for the length of your subscription.

Customer Service

ADT Medical Alert’s website hosts a useful FAQ, with specific advice on device troubleshooting, as well as a downloadable guide with tips for safer senior living. Helpfully, ADT Medical Alert offers a live chat support service on its website as well as 24/7 phone support. When we contacted chat support, they responded quickly and were ready to answer our questions.

Contact

Phone support: (800) 716-3640

New customers: (800) 246-9320

Bottom Line

DT Medical Alert offers peace of mind with devices that offer 24/7 monitoring. Base units are waterproof and allow for two-way voice communication with experts trained in senior-sensitivity. With a wristband or pendant included, plus the option of adding wall-mounted buttons and fall detection, you’ll have security around your home. With the On-The-Go plan, you’ll also be able to take your device with you when you go out, and GPS monitoring included with this plan means help will always find you.

You’re not tied into a long contract: you can pay annually or quarterly or, for the lowest commitment, opt for rolling monthly payments. ADT Medical Alert adds value to its quarterly and yearly plans with free two-day shipping and free replacement batteries for devices. So, if you’re looking for 24/7 security with plans that give you the option to move about freely, ADT Medical Alert is a good-value choice.

Videos: https://www.youtube.com/watch?v=0z0-whZBjjo